R-Freshd Terms of Service

1. Scope of Work

All work agreed upon will be detailed in a project proposal or estimate shared with the Client. Any additional work or features requested outside the agreed scope will be charged at R-Freshd’s current hourly rate or provided in a separate quote.

2. Project Timelines

Clients are expected to provide all necessary content, feedback, and approvals in a timely manner. R-Freshd reserves the right to adjust delivery timelines based on delays in receiving required input. If no communication or input is received for 30 days, the project may be closed.

3. Payment Terms

• All invoices must be paid within the terms specified on the invoice (typically 7, 14 or 28 days).
• Late payments may incur a late fee.
• Final deliverables will only be handed over once all outstanding invoices have been paid in full.

4. Ownership & Rights

Upon full payment, ownership of completed design and development work is transferred to the Client. R-Freshd retains the right to display the work in a portfolio or marketing materials.

5. Ongoing Support & Maintenance

Unless otherwise agreed in writing, R-Freshd does not provide ongoing support or maintenance after final delivery.

Important:

• Websites require regular updates (plugins, integrations, software, etc.) to remain secure and functional.
• Without a maintenance plan, R-Freshd cannot be held responsible for errors, downtime, or broken functionality after delivery.
• Any post-launch support is billed separately.

6. Limitation of Liability

R-Freshd shall not be liable for any loss of revenue, business interruption, or consequential damages resulting from the use, failure, or unavailability of the website or services, unless a separate maintenance agreement is in place.

7. Communication

Official communication should take place via email or agreed platforms. Messages sent via social media, WhatsApp, or SMS are not guaranteed to be monitored and should not be relied upon for project-critical matters.

8. Termination of Services

R-Freshd reserves the right to terminate a project or relationship with immediate effect if:

• The client breaches these terms
• Payment is not received in accordance with agreed terms
• The client behaves in a manner that is abusive, threatening, or detrimental to the wellbeing of the freelancer

In such cases, the client will be invoiced for completed work, and deliverables will be handed over once payment is received.

9. Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution via written communication or mediation prior to pursuing legal action. Any legal proceedings shall be governed by the laws of England and Wales.

10. Amendments

R-Freshd reserves the right to update these terms at any time. Clients will be notified of any material changes.

For questions about these Terms of Service, please contact: Jessica@r-freshd.co.uk